Frequently Asked Questions
Everything you need to know about our handcrafted jewelry and accessories.
How long will it take for my order to ship?
Since many of our pieces are handcrafted to order, please allow 3-5 business days for processing. Once shipped, domestic orders typically arrive within 2-7 business days.
Are your pearls and stones natural?
Yes, we use genuine freshwater pearls and natural gemstones. Because they are products of nature, each piece is unique and may vary slightly in shape, size, and color from the images shown.
What is your return policy?
We accept returns on unworn, non-custom items within 14 days of delivery. Please note that for hygiene reasons, earrings are final sale and cannot be returned.
How should I care for my éliou jewelry?
To maintain the luster of your pieces, avoid contact with perfumes, lotions, and salt water. Store your jewelry in its original pouch when not in use and clean gently with a soft, dry cloth.
Do you offer international shipping?
Yes, we ship worldwide. International shipping rates and delivery times are calculated at checkout based on your location and selected courier service.
Can I request a custom length for a necklace or bracelet?
We love creating the perfect fit. Please contact our customer care team before placing your order to discuss custom sizing options and potential lead times.